Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

 

To request a return, please contact us through our Contact page before sending any item back.

 

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Opened or used items, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned. Please contact us through our Contact page if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the item you have after your return is approved, then place a separate order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.